At AlphaPlusTV, we aim to ensure your satisfaction with our services. However, we understand that circumstances may arise where you may need a refund. Please review our refund policy below:
Subscription Activation and Payment
Activation: Your subscription will be activated automatically once your payment is successfully processed. You will gain immediate access to our digital services upon activation.
Non-Refundable Policy
Non-Refundable Amount: Once the subscription is activated and you have accessed the service, the amount paid is non-refundable under any circumstances due to the nature of digital services being immediately available for use.
Refund Exceptions
Refund within 24 Hours: The only exception to our non-refundable policy is if the subscription fails to work at all within the first 24 hours after activation. In this case, you are entitled to a refund or a reactivation of your subscription at no additional charge, as per your preference.
How to Request a Refund
If you experience any issues with your subscription within the first 24 hours, please contact our support team immediately. You can reach us via our support channels. Once we verify the issue, we will either process your refund or reactivate your subscription based on your choice.
Refund Process
After contacting support and confirming the issue, we will process your refund or reactivation. Refunds will be processed to the original payment method and may take several business days depending on your payment provider.
Termination of Subscription
AlphaPlusTV reserves the right to suspend or terminate your subscription if we find that the service is being misused or if you violate our Terms of Use. In such cases, no refund will be issued.
Contact Information
If you have any questions about our refund policy or need further assistance, please contact our support team. We are here to help!